residents action group london

Concerned Residents

concerned residents richmond
Helping Ourselves 9th May 2008 

URGENT, SHAREHOLDERS PLEASE NOTE

the existence of 2 very interesting websites.


  • No 1: is registered to Hugo Swallow PERSONALLY using telephone 020 8948 1112. This has been confirmed by Trading Standards, who used www.domaintools.com as a referennce source. No 1: website is to be developed and managed by BT. No other information is easily available.

  • No 2: is the official website of our shareholder owned company. The domain name is registered to the Company, and the company name and address and other details are recorded on the registration. The same reference sources were used to ascertain this information.

  • If you are trying to trace a domain name we suggest you refer to www.domaintools.com, and then, if need be, confirm with your local trading standards department, where they should have access to a deeper level of the information available.

  • It is in the interests of flat owners/shareholders to query with the Manager exactly what is going on?


  • Affiliations.

    CROC is listed on Society-Links.com - Society Directory.

    Our experiences and advice are relevant to many. We are also affiliated to the following local e-Newsletters: you can subscribe to these by following the links.
    Acton,
    Brentford, Middlesex,
    Chiswick,
    Ealing,
    Hammersmith,
    Putney,
    Shepherd's Bush,
    Wandsworth Town.
    The Vauxhall Society.
    and to:
  • The Campaign for the Abolition of Residential Leasehold, CARL.

  • For anyone who wants to include an event in the local Guardian here is the link.
  • Events in Kew.
  • To include an event in the Richmond and Twickenham Times.
  • To include an event in the Surrey Comet.
  • Contact the Channel 4 Community Action Line for local campaign advice.


  • STOP PRESS:

    The Best of ... .

    AGM 2008: Once again, audibly and politely, and it will thus be recorded on the official professional recording of the Meeting, CROC will ask for Minutes of the previous AGM and the one before that! to the best of our recollections official Minutes cassed to be circulated with arrival of "Moriarty", as Manager. In 2007 we asked, but for the Minutes of the 2006 AGM, but were, as usual, ignored. We will, also once again, ask the what salary of the unqualified Manager/ex-Director is. In the December LVT Judgment a figure is given, but we were told at the 2007 AGM that such information is confidential. One wonders how the position, when vacant, is advertised without a salary scale?

    In March 2008 CROC wrote to the auditors and to the Manager and the Directors OFFERING TO MEET ALL THE EXPENSES for the appointment of the Electoral Reform Society to check and count the votes. This will be an exact repeat of the preambles to the 2006 and 2007 AGMs.

    At the AGM on 28th June 2007 CROC began by asking, audibly and politely from the floor, for the Minutes of the previous the previous AGM. This polite request was ignored. The 2006 and the 2007 AGM, and the EGM on 21st March 2007, mentioned in the LVT Judgements, listed below, were professionally recorded, at considerable expense, so that the records would be accurate. So was the "CROC Forum" in 2006. 4 important meetings PROFESSIONALLY recorded: no Minutes produced and circulated!!! Are we bullied residents??!

    Each November a week is set aside as National Anti-Bullying Week , although throughout the year many large organisations also initiate awareness weeks to highlight the problem of bullying.

    In Britain there are more than 22,000 Estates where the residents share the freehold. Only 5 have ever had need to Appeal to the Leasehold Valuation Tribunal.

    Here is a link to our Judgment for the first case on 11th Janaury 2007. The compensation OF OVER £550 for each leasholder was, and still is, a record award against a shared-freehold Estate.

    An attempt was made to overturn this ruling by calling an ad hoc EGM was held. The purpose of the meeting, WHICH WAS PROFESSIONALLY TAPED, was confusing and unclear, despite the fact that we are a SHAREHOLDER OWNED Company. CROC has continually maintained that this EGM was illegal, and that the arbitrary overturning of a Statutory Award makes a mockery the Law. Should such a precedent be allowed to go unchallenged then there is absolutely no point in having the LVT in existence. EVERY UNSCRUPULOUS MAVERIK WILL JUMP ON THAT BANDWAGON! Regardless of this the directors of OUR Estate are refusing (in writing) to pay some residents the money to which they are entitled by law. THE DIRECTORS MAINTAIN THAT SUCH AN AD HOC EGM IS LEGAL! Ask yourself - did our Government really intend that a layer of bureaucracy designed to protect the leaseholder should be hijacked and deliberately overturned by "the self-opinionated"?

  • Links to other Leasehold Valuation Tribunal Judgments involving the CROC ESTATE.

  • 1st February, 2007: 1st case, or alternative link.
  • 1st February, 2007: second case, or alternative link.

  • 30th November, 2007: The £71,000+ lack of heating and hot water fiasco. In this Judgment you can read for yourself that the Tribunal suggested CROC Estate residents might want to consider both the expense and the poor management of THEIR Estate. NO LEGAL COSTS FOR THIS CASE PARTICULAR CAN LEGALLY BE RECOUPED FROM RESIDENTS' MONIES. During this 30th November, 2007 hearing, the level of our Maintenance Reserve Fund for the Estate was noted with increduility. We are following this up at various levels using documents supplied by the Estate in their legal bundle. Ms. Maple made an official complaint to the Tribunal that, despite her death in 2004, "Ms Maple's" mother was submitted as a respondent for "the Company" in this case!
  • 4th December, 2007, or alternative link.
  • residents action group london #01


  • Reprinted from page 3 of the Richmond and Twickenham Times dated Friday 16th March, 2007.

    concerned residents richmond #02


  • You can comment on, the above article in the Richmond and Twickenham Times archive. Comments are uncensored and are via a direct weblink to the journalist!

    You can also comment on our latest appearance in the Richmond and Twickenham Times of Friday 21st March, 2008. page 2, by clicking on "Have Your Say".

  • Here is an article in the The Best of ... ..

  • Here is a link to Leasehold Valuation Tribunal (LVT) Judgment in favour of "CROC". This was given on 11th January 2007. "CROC" was represented by a "CROC" member with no legal training.

    By coincidence, a second LVT Judgment , for another block of flats in our area, was given on the same day!

  • Much to our surprise the Judgment in favour of "CROC" featured prominently in the Spring 2007 Newsletter, Issue 20 of the C.A.R.L., the Campaign for the Abolition of Residential Leasehold. "The Leaseholder" is published and also sent by e.mail. C.A.R.L. is affiliated with the
    Islington Law Centre,
  • the London Leaseholders Network and
  • the Islington Leaseholders Association.


  • As a general point C.A.R.L. stresses that it is NOT only "private landlords" who try to flout the consultation rules. Here is the recent Judgment in respect of 8 London Local Authorities trying to "pull the same trick".

  • At CROC we are submitting the Judgment to the Guinness Book of Records for possible inclusion under the "record awards" category!



    "CROC" Estate logo designed by Mary Phelan. Mary Phelan is an art historian; co-founder of "artyfacts.info", the website for those interested in the arts in London; and a free-lance editor.
    residents association west london #03


  • So, just exactly how did "CROC" residents reach this point, bearing in mind that few of us want to be here?

    ... And, on page 3, we show how OTHERS might benefit
    from the hard and unnecessarty lessons we have been forced to learn?

    The Background of "Residents with Teeth".


    When searching under

    "concerned residents"
    the CROC website has been rated as no 1 on Google and Yahoo search engines since October 2005. CROC is also listed as No 1 on searches using
    "Bullied Leaseholders";
    and CROC has a No 2 listing, after the Financial Times!, for searches of "Bullied Shareholders". CROC is also highly placed under:
    "Bullied Residents"; "Post Office complaints"; "Record Leasehold Valuation Tribunal Awards"; Resident Action; Residents Action Group, London; Residents Association, West London and "Royal Mail complaints".

    To some, for a Residents Action Group, founded in the hope that we would be listened to, and occasionally consulted, AS EQUAL SHAREHOLDERS might seem reasonable.

    Others feel so so threatened by CROCs very existence that they regularly go to the expense of changing locks and locking us out of common parts IN DIRECT CONTRAVENTION OF OUR LEASES. These cloak and dagger tactics make life extremely difficult for local or regular tradespeople. It was the deliberate suppression of legal, legitimate and reasoned views which has forced "CROC" to "go public" on this website!

    As Ms Marple told Colonel Moran, our current unqualified Manager, in a private conversation, with no witnesses:

    Manager: "All shareholders are NOT equal and THE REST OF YOU had better get used to doing what YOU are told!" >

    "No way" was the swift reply. ...

    We suggest that the "other side" better get used to the idea that

    CROC WILL NOT BE SILENCED!


    Original Image design from
    www.batikcards.net .
    residents action group london #04


    Sweeping in Change ...

    "The Characters", or .... Some "Residents with Teeth".

    "Ms Marple".

    "Ms Marple" is an active and practical conservationist. Here she is pictured hanging a gate on the Golden Cap, National Trust owned Estate, in Dorset. This huge property, where members of the London Intervarsity Club regularly go, as conservation volunteers, is now known "the Jurassic Coast". The Jurassic Coast (www.swgfl.org.uk/jurassic) is a UNESCO World Heritage Site, (and a wonderful area for a UK-based holiday!).

    "Ms Marple" is a resident of long standing and was living on the "CROC" Estate before the original leaseholder buy-out. She was the Minute Secretary to the ORIGINAL "CROC" Estate Residents' Association. "Ms Marple" is a company director, and a best selling author,
    member of Society of Authors, and of NAWE, the National Association of Writers in Education.

    concerned residents richmond #05


    "Hercule Poirot".

  • was the Hon. Chairman of the then well-run "CROC" Estate for the 16 years prior to the "CROC" Estate coup. "Hercule" is now a CROC campaign stalwart with invaluable background information.
  • "Hercule" is a retired Labour MP, still involved in many other current and social campaigns. Some of these are:
  • The campaign to free Samar and Jawad. www.freesaj.org.uk/aims.html#achievements
  • Medical Aid for Palestinians. He was a Founder Trustee, in 1984, and was their longest serving Hon. Treasurer.
  • Under his real name "Hercule" has published 3 books for the general reader.


    "Love and Peace"
    by Canadian Artist Kristine Erglis.
    residents association west london #06


  • "Sherlock Homles" and "Dr. Watson".

    "Sherlock Holmes" was the second, Hon. Secretary of the "CROC" Estate. He moved to the "CROC" Estate soon after the orignal resident buy-out. His mother had previously lived on the "CROC" Estate. "Sherlock " is a researcher; an author; a company director, and a very active member of the local Conservative Association. He has an extensive knowledge of history and local history.

    "Dr. Watson" is the current Chairman of CROC. A local resident of long standing he moved to the "CROC" Estate from the Sheen Common Drive area over 20 years ago. "Dr. Watson" works for the well known "think tank" CIVITAS, (the Institute for the Study of Civil Society), and is regularly interviewed on BBC Radio 4, and for the national press. He has been a witness on BBC Radio's discussion programme "The Moral Maze".

    Both "Sherlock Holmes" and "Dr. Watson" helped to set up the The New Model School Company, and "Dr. Watson" regularly volunteers to help to teach socially disadvantaged children to read more fluently.




    "Jessica Fletcher"

    "Jessica " is a comparative new-comer to the "CROC" Estate. A retired business-woman, "Jessica " lived here contentedly, and is a very active member of the local Conservative Association. Like the majority of residents on the "CROC" Estate she enjoyed life here, until late January 2005, when the bullying on the "CROC" Estate began. She now feels, as do other shareholders that she is just not prepared to live in a "bootcamp".

    We would like to pay tribute here to 2 members of the CROC Committee who have very sadly died during the last year.

    CROC's resident sleuths came across this wonderful website! ...
  • www.UKdata.com enables anyone with an e.mail address to track, totally free of charge, the movements of any UK company. You nominate the company you want to track, and www.UKdata.com sends you an e.mail every time that the particular company registers a legal document. Monitoring using www.UKdata.com really is as simple as that! When you know a document exists there is a charge if you look at in on the www.UKdata.com website, but you can search for the item through other sources too (see page 3 of this website).
  • That's how we have learnt a lot of what is going on within OUR company, the "CROC" Estate.



  • Some might wonder about the aliases and the anonymity ...

    The answer begins here and continues on page 3.

  • Saving our Reputation. Our Estate was, certainly could be, and will be again, a lovely place to live. We don't want to run the "CROC" Estate down to outsiders. We just object to the bullies (some unelected) who see themselves as unaccountable rulers of their own private fiefdom. At CROC we know that shareholders on the "CROC" Estate are all equal.

  • We are NOT affecting your or our property price. You can check this on www.rightmove.co.uk or www.nethousesprices.com.

  • Keeping the "CROC" Estate's legal costs to the minimum. We all, communally, pay these. Residents do not have bottomless pockets, and the CROC Committee does not have access to a communal war-chest!

    This does not mean that "concerned residents" do not have rights! "Concerned residents" know that rights bring responsibilities to see that these rights are respected. In this instance we also have a responsibility to see that

    that OUR company is legally run!


  • In the Leasehold Valuation Tribunal hearings the "CROC" Estate regularly employ one of the most experienced and expensive commercial barristers in the country! "Sherlock and friends presented the CROC cases themselves.

  • When the Directors tried to overturn the LVT Judgment CROC members wrote individually and by public circular to tell "our directors" that they were acting illegally. They preferred to take advice from "Moriarty", the previous Manager head-hunted through a private grapewine. "Moriarty" claimed he had 2 senior Managerial qualifications that he did not have!

    The directors defence for their illegal actions were:
    (1) "That they were learning on the job",
    ... in which case why not employ a professionally qualifieid manager ...


    The Directors said that they believed that the law did not "apply to them".


  • "Moriarty" had deliberately head-butted a resident who was visiting the "CROC" Estate office. At the time of the assualt this resident was a "neutral" resident. He personally wrote to all residents to explain the assault. He and his family now suport CROC. The case went to Kingston County Count. The head butted resident initially asked for was an apology, but the "CROC" Estate directors rallied behind "Moriarty", who eventually pleased guilty and was fined.

  • In August 2005, Ms Marple, then a junior CROC member, with a genuine complaint, was bombarded with letters from the "CROC" Estate company solicitor, asking her to explain why she hated "Moriarty" "the Manager". Eventually, to stop these bullying letters arriving, she felt she had no choice but to write and say that she had made no such statement!

  • Our website is now the main way we have to communicate with some residents. bullying directors, urged on by "Moriarty", decided that our literature "was subversive". The current directors of the "CROC" Estate continue with this policy.

    From past experience, we know that, should we inadvertently identify the "CROC" Estate, it would be likely that, thousands of pounds OF OUR MONEY, would be frittered in legal manoeuvres to attempt to close this website down!



  • Complaint! Long-Established Royal Mail P.O. Box fully paid up

    but maliciously disrupted and sabotaged by bullying Royal Mail staff! Our complaint is that despite numerous e.mails and messages Royal Mail has not telephoned 020 8940 3098 to arbitrate. Royal Mail reference no. RM0257-8871. Much, much earlier, the Royal Mail contact was june.fisher@royalmail.com . In between, and since, with the exception of "Alan" the extortionist, the Royal Mail bullies have been "faceless" and have refused to be identified. Royal Mail has set it's own standards, Section 17 is the relevant section ... Part of our complaint is that the Royal Mail accounts department, through "Alan" in the Royal Mail in Birmingham, actually, at one stage, offered to re-open our pre-paid Royal Mail Box if we "paid again"! We now want considerable compensation from Royal Mail under the new 2006 Fraud Act..


  • On a site which covers the "OX" postcode (excluding the City of Oxford itself) 14,185 complaints made against bullying Royal Mail in the year (2005/2006), and, of these 14,185 complaints against Royal Mail , 5,778 (41%) were upheld.
  • The total cost of compensation paid out by Royal Mail, in that year was £123,927.
  • To help you become one of those entitled to compensation from the bullying Royal Mail , here is a link to a helpful booklet produced by the campaigning group "Liberty".
  • Other complainants against the Royal Mail are:
  • Chiswick Residents have many complaints against both The Royal Mail and the Post Office services.
    chiswickw4.com/default.asp?section=info&spage=common/conpost18.htm
  • www.richmondandtwickenhamtimes.co.uk/mostpopular.var.1442414.mostcommented.
    protestor_will_not_be_moved_from_post_office_pledge.php

    gives details of the petition against the closure of the Crown Post Office in Richmond-upon-Thames.
  • An independent editorial on the declining Royal Mail.







  • email: c_residents@yahoo.co.uk 020 7929 1980 (day/answerphone)